Terrible service delivery

In a world of online shopping you would think it's the best way to go... In a space of a week in particular takealot has given the worst possible service. As per normal my daughter does the ordering and at first it would get delivered to her work but after her first encounter she wasn't impressed so thereafter every delivery that came she would tell reception to accept it. It didn't quiet bother me until she changed delivery address to our home. Ordered got the sms expect delivery between 8am to 5pm which I think is absolute ludacracy as you basically on standby for the entire day with no way of doing or going anywhere cos you are expecting delivery. Tracking system is of no use because as soon as it reaches the couriers its dispatched with no time frame. Saturday was delivery day so about 4.30 pm I hear a hooter at my front gate and was quite shocked that the delivery guy just sat in the car awaiting my arrival to fetch the package in the rain. No greeting just package for Waseefa Ali. Took the packages and on opening weren't happy about one and decided to return it as it was of terrible quality. We did the return and the very same sms pick up between 8 and 5. Again a hoot at my gate I open the door and yet again in the rain I took the package out. Let's not forget the fact that these are random cars with no branding or logos... So it could be just anyone so you basically putting your life at risk by going to the gate. I would think like all other courier companies it is a door to door delivery as I've encountered this many a times. Ordered a patio table and chairs this is in a space of a week. Get that sms and the wait goes on. Another random car hoots at the gate about 2 o clock I open the door as usual and yet again same procedure I go out to the gate and the delivery guy no greeting no identification as to where his from simply delivery for Waseefa. Out of this tiny car he removes a huge box so I ask am I expected to carry that heavy box and he looks at me like I'm some crazy person and answers I can't leave the other stuff in my car. Cut a long story short I say I'll watch the car you take the package inside leaving my premises vulnerable to someone I don't know that takes a few minutes and he leaves. I enter my home and find the package in the kitchen where it stayed until my husband returned from work and moved it. Icing on the cake so yesterday we open it and decide to assemble it and to my suprise no assembly instructions it took 2hrs just to get one chair assembled. Having paid for a customer service I would expect customer service at its best but this has been the worst and I am trying to be as polite as I can while seething with anger. I would think that a big company would have regulations as to how their courier companies drivers deal with clients no manners at all. Not even a simple greeting! Ridiculous these experiences have actually left a sour taste in my mouth when it comes to takealot... Yet never a problem with any other online platform we've used! Try the door to door policy it should be in affect not a hoot at your front gate.