Terrible Service & Communication

<p>So I ordered an item on 18 November 2016 which was "guaranteed delivery date is Saturday, 19 November 2016". That Saturday I called twice to confirm if the parcel was indeed going to be delivered and I was assured twice that it would be. When I called back at 4:45pm, the first consultant told me the package is delayed and can only be delivered the following Monday. I then called back again after 2 minutes and asked the same question to another consultant who then said to me that there was a "system error" and the package has to be shipped from Johannesburg, which meant I would only get the package on the following Wednesday... Guest when the package arrived.... Friday!</p> <p>I then tried to use the item that Friday night after it had finally arrived 7 days later and it was damaged. The following Monday I logged a return on the website. The return is a complete mess. The item was supposed to be collected from my home address, however, you decided to send someone to my office address - really inconvenient considering I worked from home that day. They were supposed to return the following day to my office address and that never happened. Three days went by and nothing. I had to follow up. While following up I was assured that someone will collect the parcel the following Monday at my ... "Home Address" ... so what did I do, worked from home again so that the parcel can be collected. Guess where the delivery showed up???? MY OFFICE! AGAIN!</p> <p>Then I get a call from someone asking me what the issue is.... as if they cannot read the notes and countless emails that have been sent regarding this issue. What is wrong with you people???? This person then also assured me that he would call me back and get a new item delivered to the Cape Town depot and delivered the next day... guess what! That hasn't happened. That was two days ago.</p> <p>Now today, I get this lovely email saying that the return is now canceled because I never returned the item.... Seriously!</p> <p>I want this parcel collected and I want a new item delivered at the same time. This week!</p> <p>NOW! Your measly "R100 compensation" and the promise to resolve this issue has now cost me, even more, time and money. Given all that has happened you should be giving this item to me for free...</p> <p>Also, I would like all the credit in my takealot account credited to my back account as It will NEVER be used on this site because that was the absolute last time I will EVER purchase ANYTHING from takealot again.</p>