Terrible service

I purchased four products from takealot on the 2nd of February and was told delivery would be done by the 6th.

On the 6th my order was delivered but one product missing,a laptop for my daughter. I had specifically ordered in advance because her birthday was around the corner.

On day of delivery I informed takealot that the laptop was not delivered and may it please be delivered before my daughters birthday.

The agent agreed Today is the 15th and nothing has been delivered I stead I'm taken from pillar to poster asking if I have delivered and that I bare with them as they are still investigating. They even sent the driver to come here and ask what product I'm missing

I'm so frustrated because I have been going around in circles with them,and nothing has been done,and instead they telling me that I must bare with them,til when?!! When they had said they will deliver before the 14th

I am very frustrated with their service