Terrible service and shocking knowledge of company

I was taken for a ride on my order.<br> <br> Ordered a shirt and it was too big. I then enquired if a smaller size was available and was told it was, and i should log an exchange. I did that as requested and they came to fetch the shirt for an exchange. 3 days later i get a notification to tell me my account has been credited. WHAT HAPPENED TO MY EXCHANGE?<br> <br> i contact the lady who told me the smaller size was available and asked why i did not receive an exchange and she tells me its their mistake i can reorder the shirt if i still want it. I then go to my account and see that i was refunded less than what i paid for the shirt so in essence i actually cant reorder because i dont have enough credit.<br> <br> In short they told me they dont have the smaller size (after telling me there is stock). They dont have my shirt i returned either because they sold it to someone else. And i will only receive a partial refund since i used a coupon. So now i am without a shirt and out of pocket. Are you guys running a business or a ****?<br> <br>