Terrible service and poor feedback

<p>I have been struggling with Takealot for over 28 days to provide me with a resolution with regards to a item i returned. During the course of the 28 Days i have had to constantly follow up with takealot, and never received the feedback i was requesting.</p> <p>They did eventually get back to me saying a part is faulty and needs to be replaced and can they go ahead, but never, up until 25 days after the return, gave me answers as to what the part was, why is was not covered by the warranty, or even a PRICE for the repair.</p> <p>- At no point was my request for what these parts are completed<br />- A quote was only provided 25 days after takealot recieved the item given.</p> <p>I have been emailing and calling takealot to follow up with this return consistently through the past 28 days.</p> <p>Takealot is saying they did provide me with a resolution, asking if they may proceed with the repair, but not once up until the 07th Ocotber ( 25 days after the return was received) ,did i ever recieve a quote with a price, or detail on what the parts are.</p> <p>I am dissapointed with the feedback recieved from takelot thus far. I understand takealot is not liable for extended warranty returns, but your returns policy clearly states :</p> <p>"For items within the extended supplier’s warranty, the process can take up to 21 days. At that stage, if no resolution has been reached, you will be credited for the item."</p> <p>No resolution has been reached, and its well beyond the 21 days now.</p> <p> </p> <p>I have also insisted a manager call me so we can resolve this issue multiple times, and i am yet to recieve any phone call from takealot. This makes evident the lack of customer care or satisfaction.</p> <p> </p>