Terrible service and policies

I placed an order and tracked the order to the Durban pickup point on the day of delivery I received a notice on my account not via email or sms that the parcel has been lost. Those were Christmas presents what use is it to me if it arrives afterwards. The consultant I spoke to emailed me stating she has contacted the courier and will advise when it would shipped. My Previous encounter was when I ordered 2 airfryers both within warranty but was defective takealot instead of replacing the item. As they stated the supplier was out of stock. I heard nothing further. Never supporting takealot again.