TERRIBLE SERVICE AND GROSS MISREPRESENTATION – TAKEALOT PICKUP POINT UPINGTON

I am writing this to formally record my extreme dissatisfaction with the unacceptable service and false information provided by Takealot’s staff at the Upington Pickup Point. On Saturday, 29 August 2026, at approximately 14:30, a Takealot staff member explicitly instructed me to collect my wife’s parcel at the Upington Pickup Point on Sunday, 30 August 2026, at 09:00. Relying on this explicit instruction, I arrived at the facility on 30 August 2026 at 09:00, only to be turned away by a different staff member who flatly refused to assist us. We were told that we now have to wait for delivery on Monday, 31 August 2026. This level of incompetence, lack of internal communication, and blatant disregard for a customer's time is completely unacceptable. Staff members are issuing contradictory information and making commitments that the business fails to honor. I demand an immediate resolution and accountability from management regarding this disgraceful service.my wife tracking number is #***