Terrible service and everything that goes with it

To: Takealot

Its disgusting to have to live in an age where I need to rant and rave just to get helped. Why Takealot must I threaten, write emails and get upset before you "might" do something.

I bought a phone from you (Order number ********** 2). When I received the package inside was badly packaged and the cell phone box was damaged. I opened the box and the phone was dented. I'm not paying R4000 for a dented cell. Who knows what else is wrong with it. But hey it's takealot. They exchange no problem. Wrong!!! They cant do a simple address change and collection timing right. I am always travelling so my address is different literally every week. After trying to get the delivery guys to understand that depending on the day I might be at a totally different address, we came to a compromise and "delayed" my package until I arrived at the address I gave them (See email Ref. ********** and all the emails after it). Then the day arrives, I make sure I arrange affairs to stay home most of the afternoon just in case they arrive early. Driver calls to say he is outside. Where? The old address. I Call takealot. They will reschedule. Get an sms will be tomorrow before 3pm. "What??? I told them after 3pm". Email them again. Reply from Chad Lazarus Jul 3, 17:31 SAST "...when collections or deliveries are done to a business address they are always done before 15h00 - 15h30 as per our courier T&C". "WHO IS A BUSINESS!!!?" Reply to his email. He replies with a confirmation of address. OLD ADDRESS!!! NO! Reply to his email. Update please.

Sms again "Collecting before 3pm". I ignore. Next sms "we missed you".

WERE did you miss me???? You probably went back to my old address knowing the s**** takealot possesses.

Sort yourselves out or leave the industry for those who can offer decent service.

Oh and I actually know why they kept returning to the old address. I recon the support staff were updating the collection address from my original drop off not my return order number. But I dont work for you so figure it out what is going wrong!!

Solution: Now you work on my terms. You will deliver to me after 4pm and it will be delivered before Saturday. I don't care if you have to pay a special courier company. Do it!!! You can tell them to call me before delivery so that I don't have to wait around, but they can arrive at my accommodation when they actually arrive.

No regards for your service,

Ryan