Terrible service!!!!!!!!!

What terrible service. I have phoned 5 times as I had the wrong backage delivered. Every time I phone they say nothing has been done and they will have to start from scratch. It's been 6 days and nothing sorted out. I ordered a hamster cage and food I got a map and food. I am not happy with your service. Take a lot going down hill. No longer have the good service they had. Maybe got to big for there boots, service not a priority. Not happy