Terrible Service

Bought a 49" JVC tv earlier in the year. Recently, picture started jumping and sound used to do its own thing, and would turn itself up or down, and because I am using an android box for my sound system, would have an echo.

Had a discussion with Storm on 25/11 and short version is that because the TV was out of Takealots warranty, it would have to be repaired, not replaced by the store where it came from. I was asked to package the TV in such a way that it wouldn't be damaged, and to include the remote - LEGS WERE NOT REQUIRED.

On the 11/12, I tried the link that I had been sent to see where the TV was in the repair process, but couldn't reach it and send an email.

On the 11/12/ Mihle replies "..We have received and evaluated your returned item however, noticed that you have failed to include the television stands/legs when returning it. We have therefore sent one of our delivery drivers to collect the accessories as soon as possible. We ask that you kindly ensure you are available and that you have neatly packaged the accessories for when we collect it. Should you not be available for collection or would like to specify a preferred collection date for our couriers to arrive, please respond to this e-mail with the date. Should we not get a response to this e-mail or we are not able to collect the accessories within 3 days we will be cancelling your return request."

1) How can you send a already have sent a driver to collect the legs, without arranging a date and time with me ? 2) Why did no one contact me to discuss ? 3) I get particularly irked with "..Should we not get a response to this e-mail or we are not able to collect the accessories within 3 days we will be cancelling your return request." Especially when I reply and give a date and time, and no one pitched ?

A further email from myself on 13/12 received a reply from Xhanti, saying the matter had been escalated, and I will receive a response as soon as they receive feedback. I then spoke to two different people yesterday, of which one also promised to escalate this issue.

I am unimpressed with this service and want my repaired TV back without further delay.