AK
Avis-Joy Keanly
1 reviews | Active since Dec 2012
12 Jan 2016, 13:31
Terrible Service
The following item \Thomas & Friends Thomas and Percy's Brave Quest"Barcode *** was purchased by a family member overseas as a Christmas gift and was delivered to me on 22 Dec 2015. Order no: ***. Percy train is missing from the product. I notified the call centre and was told the product would be collected and replaced. Thembi Matross confirmed this via email. On 22 Dec we received an email from Monique Botha requesting a description and photos of the product. We supp**** this within the 24 hour period she requested. We heard nothing further. On 30 December I emailed Takealot to enquire"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
12 Jan 2016, 15:28Hello jazk3,
We would like to apologise for the terrible experience you had with us. Providing excellent customer service is our main goal and it is unfortunate that you were not assisted according to this standard.
We have noted your complaint and will address this issue with all parties responsible. Thank you for taking our complaints teams call today and allowing us to clarify what has gone wrong and to assist with your replacement options.
Regards
Takealot.com
We would like to apologise for the terrible experience you had with us. Providing excellent customer service is our main goal and it is unfortunate that you were not assisted according to this standard.
We have noted your complaint and will address this issue with all parties responsible. Thank you for taking our complaints teams call today and allowing us to clarify what has gone wrong and to assist with your replacement options.
Regards
Takealot.com
takealot.com's reply12 Jan 2016, 15:28
Official
Hello jazk3,
We would like to apologise for the terrible experience you had with us. Providing excellent customer service is our main goal and it is unfortunate that you were not assisted according to this standard.
We have noted your complaint and will address this issue with all parties responsible. Thank you for taking our complaints teams call today and allowing us to clarify what has gone wrong and to assist with your replacement options.
Regards
Takealot.com
We would like to apologise for the terrible experience you had with us. Providing excellent customer service is our main goal and it is unfortunate that you were not assisted according to this standard.
We have noted your complaint and will address this issue with all parties responsible. Thank you for taking our complaints teams call today and allowing us to clarify what has gone wrong and to assist with your replacement options.
Regards
Takealot.com