1 reviews | Active since Nov 2014
Terrible Service
It has been almost more than 2 weeks since I tried returning the item.<br> <br> Firstly I couldn't give the present I ordered for Christmas.<br> <br> Secondly no refund in time so I can't replace the item with one from a more reliable company.<br> <br> Thirdly still no refund - can I charge you interest?<br> <br> Take a lot's service is comparable to the government - it is none existing!!!!<br> <br> I got an email of a delivery on the 24th of December - not sure what this is for, did not order anything (and won't ever again) and nothing got delivered. ***?<br> <br> Your whole system is flawed and a disgrace.<br> <br> I will never buy from you agian and will also advise every one I know (and all who reads this) not to buy from you.<br> <br> I will rather pay double the price and drive 2 days to pick it up (at least I will know get what I bought).<br> <br> I also DON'T want to receive any adds from this pathetic company, please take me off all you mailing lists - if I receive any more communication in this regard I will also report it to the Consumer Coplaints Commission.
Thank you for taking our complaints team's call to try and shed some light on our processes. As discussed your refund was processed on 23-12-15 already and the funds should reflect in your account in 2 - 3 working days, depending on your bank's processing times. As requested we will also liaise with our marketing team on Monday to have you removed from our e-mail marketing data base.
In order to process a return and refund for your order it had to be marked as completed (delivered), which then triggered the \delivery notification'. We apologise for the confusion this has caused.
Thank you for taking our complaints team's call to try and shed some light on our processes. As discussed your refund was processed on 23-12-15 already and the funds should reflect in your account in 2 - 3 working days, depending on your bank's processing times. As requested we will also liaise with our marketing team on Monday to have you removed from our e-mail marketing data base.
In order to process a return and refund for your order it had to be marked as completed (delivered), which then triggered the \delivery notification'. We apologise for the confusion this has caused.