CB
Caryn B
1 reviews | Active since Dec 2015
11 Dec 2015, 14:30
TERRIBLE SERVICE
I have been trying to get my laptop returned to Takealot (it is faulty). Order no. *** since Monday 7 Dec. Countless phone calls to the call centre. I was put on hold many times
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takealot.com's replyOfficial
11 Dec 2015, 16:31Hello carynsbaxter,
We've instructed our complaints team to look into the manner in which your queries were dealt with when you raised it with our customer service team. We are currently experiencing high volumes of enquiries, but it's no excuse for not returning any of your calls or failing to provide you with the assistance you needed.
Thank you for taking our complaints team's call to confirm that collection has taken place today. They will monitor the processing of this request to ensure that everything goes smoothly from hereon.
Sincerely,
takealot.com
We've instructed our complaints team to look into the manner in which your queries were dealt with when you raised it with our customer service team. We are currently experiencing high volumes of enquiries, but it's no excuse for not returning any of your calls or failing to provide you with the assistance you needed.
Thank you for taking our complaints team's call to confirm that collection has taken place today. They will monitor the processing of this request to ensure that everything goes smoothly from hereon.
Sincerely,
takealot.com
takealot.com's reply11 Dec 2015, 16:31
Official
Hello carynsbaxter,
We've instructed our complaints team to look into the manner in which your queries were dealt with when you raised it with our customer service team. We are currently experiencing high volumes of enquiries, but it's no excuse for not returning any of your calls or failing to provide you with the assistance you needed.
Thank you for taking our complaints team's call to confirm that collection has taken place today. They will monitor the processing of this request to ensure that everything goes smoothly from hereon.
Sincerely,
takealot.com
We've instructed our complaints team to look into the manner in which your queries were dealt with when you raised it with our customer service team. We are currently experiencing high volumes of enquiries, but it's no excuse for not returning any of your calls or failing to provide you with the assistance you needed.
Thank you for taking our complaints team's call to confirm that collection has taken place today. They will monitor the processing of this request to ensure that everything goes smoothly from hereon.
Sincerely,
takealot.com