Terrible Service

I purchased a tent from takealot showing in stock in CPT only to be told it Is in JHB and will not arrive in time. Why advertise something as being in stock in CPT if it is not!!! After many phone calls back and forth they gave me an alternative 3 man tent ( A ordered a 4 man tent) after receiving the tent I see that 2 people can barely fit inside the tent . At this point I am so annoyed and frustrated I just want my money back. We return the tent to the warehouse and request the money be returned onto my credit card. I then get told I have received takealot credit and they cannot put the money back on my credit card because apparently I paid some sort of deposit (which is untrue). After another round of fighting they tell me I have to confirm my credit card details on email, which I will not do as it is definitely not safe. After finally talking to a supervisor they tell me this is not policy....well perhaps the staff should know this??? I was told the money will be put back onto my credit card, let's see if this actually happens. I have never had such horrible service from takealot!!