terrible service

I ordered an item on takelalot only to be told a few weeks into the order that all of a sudden, even after confirming that they do have stock, that I couldn't get my order. A kenwood mixer, which is still available on the website just at a higher price now. so after confirmation and some terrible customer service I was told just to reorder at a higher price, despite the same item being available. What ever happened to customer service. Disgusting really. There is a reason online shopping in SA isn't trusted and this is it.