Terrible service

I'm still waiting for takealot to refund medsdsd. On the 28th August 2024, the refund shows as processed on their end however its been more than 9 days now without receiving my refund and this is their refund policy "Your refund has been successfully processed and your funds should reflect in your account within 3 to 5 business days subject to your bank's processing times. Allow 7 to 9 business days for international banks." but I'm still waiting, they busy telling all lots of stories even requesting my bank statements which is absurd but I provided those to them and still this?