TM
Thasandran M
1 reviews | Active since Oct 2012
31 Aug 2015, 16:57
Terrible Service
I am generally fond of purchasing from takealot ( and i have purchased a lot ) but the 1 time that i needed something on time is when i got the worst customer experience ever. The call center agents clearly seem to know nothing about what is happening especially on deliveries. There is no feedback and a customer needs to just hang tight. I have made countless calls after the day i was promised delivery. If i don't call, there is no sense of comfort that my item will arrive. Why promise delivery at a specific date if you are unsure. customer service is pathetic and there is absolutely no feedback unless you hound the agents.<br> <br> The team leaders / line managers are just as useless ! <br> <br> <br>
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takealot.com's replyOfficial
31 Aug 2015, 17:10Hello rico078,
We're sorry for not delivering your parcel to you as promised and for the frustrating experience this has led to. We'll address the delay in delivery with the relevant departments and will ensure this is completed as soon as possible. We'll also look into the manner in which this matter has been handled and will address any areas of concern with the responsible parties accordingly.
We aim to provide a convenient shopping experience from start to finish and are sorry that this has not been the case this time around. Our complaints team will be in touch to assist as soon as they've made contact with the relevant departments.
Sincerely,
takealot.com
We're sorry for not delivering your parcel to you as promised and for the frustrating experience this has led to. We'll address the delay in delivery with the relevant departments and will ensure this is completed as soon as possible. We'll also look into the manner in which this matter has been handled and will address any areas of concern with the responsible parties accordingly.
We aim to provide a convenient shopping experience from start to finish and are sorry that this has not been the case this time around. Our complaints team will be in touch to assist as soon as they've made contact with the relevant departments.
Sincerely,
takealot.com
takealot.com's reply31 Aug 2015, 17:10
Official
Hello rico078,
We're sorry for not delivering your parcel to you as promised and for the frustrating experience this has led to. We'll address the delay in delivery with the relevant departments and will ensure this is completed as soon as possible. We'll also look into the manner in which this matter has been handled and will address any areas of concern with the responsible parties accordingly.
We aim to provide a convenient shopping experience from start to finish and are sorry that this has not been the case this time around. Our complaints team will be in touch to assist as soon as they've made contact with the relevant departments.
Sincerely,
takealot.com
We're sorry for not delivering your parcel to you as promised and for the frustrating experience this has led to. We'll address the delay in delivery with the relevant departments and will ensure this is completed as soon as possible. We'll also look into the manner in which this matter has been handled and will address any areas of concern with the responsible parties accordingly.
We aim to provide a convenient shopping experience from start to finish and are sorry that this has not been the case this time around. Our complaints team will be in touch to assist as soon as they've made contact with the relevant departments.
Sincerely,
takealot.com