Terrible service!

I bought a television from Takealot. I experienced problems with the TV and reported it to them. Due to lockdown I waited until later to report the matter again. I requested that someone be sent out to have a look at the TV. I was informed I need to package the TV as it would be collected. I packed the TV to the best of my ability and attached everything as requested. I was informed that within 3 weeks it will be sorted out, or they will refund me. I received confirmation that the TV arrived at Takealot and will be quality checked. There after I received information that it was sent to supplier to fix.

Then I got feedback that the screen is cracked and need replacing.

I queried this as I have video proof of what is wrong with the TV and it is not a cracked screen, but a flickering band on the one side of the TV that comes and goes.

Ever since, I have just received emails that they are awaiting feedback from the suppliers.

It has been five weeks. My request to be put in contact with someone to sort it out are not answered. Horrible horrible service.