Terrible Service

<p>Good day, I dont understand why a person has to go to the lengths of saying how bad a service is. We being backwards and forwards with takelot now for 2 weeks. They did not delivery i full oder. As per there system Skynet delivery service say they have not recieve the 3 item. But NO one at takelot can give us a direct answer. They just keep saying we will escalate the issue with the warehouse. Everytime i phone this takelot number they tell me the same thing and say they will have a answer in a hour for us well we STILL have not RESEVED a ANSWER from them . I phoned again this morning to ask to speak to a manager but apparently they in a meeting. If takelot cant deliver we want our money back. I have explain to the consultanted that this items need to be loaded in our container due to us emmgrating to New Zealand. The container is leaving Tursday and due to a holiday tomorrow i dont think we will get this in time. So we WANT our money back today still. the amount is R3724.00 this is not a small amount so the service we have gotten from TAKELOT is completely not what they advertice. We have bought plenty things from them and cant believe this is the service now. We want answers still today!!!!!!!</p>