Terrible service

I received an sms at 16:30 to say that my order won't be delivered because I was not there to receive it, which clearly was a lie as I was at work all day and the receptionists were still at their desks when I checked at 16:35. I contacted the call center and spoke to Nomahlubi who informed me that the reason my order wasn't delivered was because the driver didn't want to go to my work because of traffic. She managed to get my delivery fee reimbursed which I'm grateful for and assured me that my order will be delivered before 10am today. It still hasn't arrived. I do not appreciate being made to look like I was the one at fault when the driver was too lazy or did not plan the delivery properly. I paid R95 for next day delivery as I specifically wanted the order to be delivered yesterday as I'm not at work from lunch time today. Why was this not made a priority or planned properly? I have been a customer for years and this is the first time I've had to deal with such bad customer service and I'm dissapointed. I will not be using the next day service again and will second guess before ordering.