Terrible service

As I have complained before. Takealot managed to loose my children's Christmas presents right before Christmas after it was ordered and paid for on 30 November 2017. Now they have put in a replacement order with many of the lost items not even on there and expect me to pay for it again. How atrocious! Takealot you are the worst online company! You do not live up to your promises at all. I will not be ****** by you any more.