TERRIBLE SERVICE

On the 29/11/2022 i placed an order with the delivery scheduled for the 09/12/2022. on the 08/12/2022 i went online to track my order , only to find out that the delivery had been changed to the 12/12/2022. This is where the problems began , i called into the call center to query as to why my delivery was changed and i was not informed? i was made aware that two of the items were outstanding (this is fine , but why is the customer not made aware?) i was then called back and assured that my items would be delivered by the 09/12/2022.

On the 09/12/2022 (late afternoon) i receive an email that my items will be delivered on Saturday 10/12/2022 before 17;00pm. plans were cancelled for Saturday so that delivery can take place. after waiting all day , late afternoon an email was recieved " Delivery Resheduled" as the driver could not get hold of me. NOBODY BOTHERED TO EVEN CALL ME!! after calling the call center and confirming my contact details (WHICH TAKEALOT ALREADY HAD)they called the logistics team and then returned my call saying they would still deliver.

Again after an hour i receive an email that the delivery was unsuccessful and delivery would take place on Monday. then i receive an email stating that they couldn't get hold of me. How is it that when the call center calls me there is no issue ? when the driver calls me there is ??

this service is absolutely pathetic. Maybe takealot is spoilt for customers and needs to be brought back down to earth and by the looks of the reviews from this weekend your customer base will reduce in size. i for one will never use your useless service again and i will ensure that the word i spread will not be positive.

THANKS FOR MAKING MY SONS 7TH BIRTHDAY A HORRIBLE EXPERIENCE!! WITH NONE OF THE GIFTS HE WAS PROMISED