Terrible service
<p>We ordered nappies late December, with a delivery date of the 3rd of Jan, as expected due to the holiday seasons.</p> <p>A week after the delivery date, and after sending 2 emails for information. I get a reply from them:</p> <p> </p> <p>Good day Andre,</p> <p>Thank you for contacting Takealot.com</p> <p>Kindly be advised that I will be escalating your query to the relevant department.</p> <p>Once I receive feedback, I will revert back to you.</p> <p>I do apologise for the delay and any inconvenience caused.</p> <p>Should there be any further queries you need assistance with, please do not hesitate to contact us.</p> <p>Kind Regards,</p> <p>Naqiebah Brown<br /> <br /> </p> <p>They never got back to me. Another week passed, we had to waste money on buying nappies from Checkers and I sent 2 more emails, requesting that they echange to a bigger size, as the ordered size will not fit my son anymore, I get another reply:</p> <p> </p> <p>Good day Andre</p> <p>Thank you for contacting takealot.com</p> <p>Please be advised that we are unable to cancel or make any changes to an existing order.</p> <p>The order has already been picked and packed. You are welcome to log a return once the item has been received and to place a new order.</p> <p>Please do not hesitate to contact us should you have any further queries</p> <p>Kind regards<br />Aumerey Frans</p> <p> </p> <p>As you can see, that does not help at all. They expect me to wait for the delivery to take place some time this year, then wait another month for the return to take place.</p> <p> </p> <p>This is some of the worst customer service you can get.</p>