MS
Mustapha S

1 reviews | Active since Nov 2016

29 Nov 2016, 18:47

terrible service

<p>Useless staff, useless delivery and useless courier's. I ordered a pc case on Friday and was shown that it will be delivered on the next Thursday-which i accepted because i like takealots free return if damaged policy. without notifying me they extended the delivery date and i realised the tracking information wasn't updating for a day i called them multiple times to speak to someone who can assist...i spoke to about 4 people...none gave me a reason to why they rescheduled, none made an effort to find out what's happening..they just said be patient</p> <p>takealot is one of businesses that takes your money and then doesn't give a damn about what happens next</p> <p>stay away-you better off using bidorbuy...i know you think bidorbuy charges a delivery fee but takealot includes the delivery fee in their pricing and tells you they cannot help at all</p> <p>And their main solution is get a refund or buy something else if there's no solution-bidorbuy is much more fair</p> <p>i emailed them...no reply</p> <p> </p> <p><br />once again...stay away if you don't want your money taken and no service afterwards</p>

0
Replies (3)
takealot.com
takealot.com's reply29 Nov 2016, 23:41
Official

Hello Mushti17,

Thank you for taking the time to raise your concerns with us.

We sincerely apologise for the delay in receiving your outstanding delivery and are so sorry we missed the promise date.

We would like to assure you that our team is working hard to get your delivery out to you as soon as possible and appreciate your patience in this time.

Regards

Takealot.com

MS
Mustapha S's update30 Nov 2016, 00:01
Reviewer Update

you just proved that what i said is true!!!! and how did you respond you respond to this and not on Facebook and email and missed 3 of my calls? are you guys missing deliveries and choosing not to answer? are you saying you don't have plan b and c etc if something goes wrong? all takealot users must "be patient"? you saying takealot isnt capable of doing what other online site's can do?

unbelievable! not even a guarantee that the delivery will be done on time using a different plan... pathetic

MS
Mustapha S's update30 Nov 2016, 00:04
Reviewer Update

sorry for being a pain but am disappointed

still not convinced that "your team is working hard"

probably misplaced delivery or didnt load it on the right vehicle or something and "the customer must just be patient because there's no other site like takealot"