Terrible service

<p>I ordered an item on takealot on thursday the 6th October which was supposed to be delivered by Tuesday the 11th October. I chose the option to pay on delivery instead of EFT.</p> <p> </p> <p>Come tuesday afternoon and no parcel has arrived. Only after I phone to inquire on Wednesday did takealot then email me saying that the courier company (Mr, D) does not accept cash on delivery. This WAS NOT mentioned to me at any stage of the ordering. They did not accept responsibility or apologize but kept telling us it was an inconvenience.</p> <p> </p> <p>They then asked me to pay via eft so they could send the parcel finally but failed to provide me with any banking details. I then had to reply asking them to send the banking details. Late Wednesday afternoon once they had finally sent me the details I paid via eft and sent proof of payment as well. They did not respond acknowledging that I had sent the proof of payment or if they were going to send the parcel now. </p> <p> </p> <p>Today, Thursday 13 October, I phoned takealot again to find out what is happening with my parcel. I asked to speak to a supervisor/manager so I could escalate the situation. This person could not give me any information regarding my parcel nor did she apologize or even try to rectify the problem. She just passed me through to the courier company Mr D.</p> <p> </p> <p>The person at Mr D then told me that takealot had not notified them that I had paid the eft successfully and they had not even dispatched my parcel yet. They told me it was impossible for them to send the parcel through today and did not give me reason why.</p> <p> </p> <p>The only person to apologize to me and try to rectify the problem was Jaydee from Mr. D.</p> <p> </p> <p>My reference number for the parcel is: ********** .</p>