Terrible Service

On Thursday I ordered and paid for a Samsung galaxy A5 with guaranteed delivery on Friday, this was for my Fiance's bday on Sunday. On Friday I was sent a picnic basket. I contact Takealot and complained, they said they will call me back within 5 minutes. This did not happen. after an hour i called back. I then had Timothy and Rizqah working on my case who were both brilliant in trying to fix a problem Takealot caused in the first place.<br> <br> I was advised tis item will be delivered the next day, not the day i paid for due to internal issues. I was also advised that a TL will be handed over the case. I called on Saturday only to find out that the TL has no idea of this query and i had to start all over again.<br> <br> I spent the whole of Friday trying to resolve this. I had to leave a 2 hour business meeting due to constant calls from other ppl at takealot for feedback and to return the item I received in error. You guys have no consideration or respect for people. My item was only delivered on Saturday and this to, at my home. It was meant to be a birthday present for Sunday but you guys spoilt this, but what do you care. Please can you get me a director or exec to dicsuss this service.