Terrible Return Service

<p>My Nike shoes that I purchased from Takealot on the 21/12/2016 broke by the heal while I was overseas.</p> <p>When i returned from holiday and was back at work i then sent Takealot a Return Invoice with the contents of my package provided. The guy from FedEx fetched the shoes that i had put in the box with the disclaimer warranty and the paper they wrap the shoes in.</p> <p>It was then returned to the warehouse in which i got an email from a Takealot assistant a few days later saying that they cannot accept this as there are items missing. I then proceeded to reply to the mail and ask what contents were missing in which i had to follow up twice as she ignored me in which I still didn't hear anything back in a few days!!! </p> <p>After being fed up i eventually got hold of a Takealot employee who could assisst me in which she said that when the FedEx guy received the parcel it was not in the shoe box and he thus couriered it in a packet... I left the shoes with all the contents in the shoe box with my receptionist who confirmed the FedEx guy collected the shoes in the box and he is the same guy that collects all the Takealot contents my employees and I return.</p> <p>Now I am typing out this comment in regards to still not hearing anything back and being absolutely fed up with the inconsistency from Takealot.</p>