Terrible product quality and service received

Good day

I have ordered 3 Toolsets from takealot over the course of over a month and I have to say that I am extremely frustrated at this point. Every delivery has come with some sort of issue and it just seems like you cannot get it right. I will break down my issues below:

1st order - Order #*** (26 Sep 2022) - I placed this order on the 26th of September 2022. The delivery was smooth and I received it swiftly. Upon using one of the tools however, I noticed that the thread was stripped. I requested a return and here is where the big issue comes in. I logged the return on the 9th of October. Takealot scheduled the pick up for the 11th of Oct. We waited until 5pm (Office closes at 4pm) just for nobody to pitch up. This is extremely unprofessional and frustrating. I waited a while to see if the collection will be taking plac e as the app just showed that the collection is scheduled. I then sent an email asking what is taking so long. The consultant apologised and the parcel was collected the next day. I waited for the outcome of the return, but days later the app still howed collection scheduled. I emailed them again and the consultant assured me that my account will be credited as soon as they have received and verified the return. Once again, I waited. I followed up on the 21st of October and was told that they are still waiting for it to arrive at the warehouse. This is now 12 days after the return was logged. The return was only concluded on the 24th of October 15 days after logging the return!!!!!

2nd order - Order #*** (9 Nov 2022) - So after searching for a replacement toolset, I decided to buy something a bit more expensive hoping I would get better quality. The order went smoothly and takealot delivered swiftly as always. Upon receiving the toolset, the box was visibly torn and it seemed like it was opened before. I opened the actual tool set and noticed that the metal box the tools came in was rusted, the tools were all over instead of in their respective places and there seemed to be wear on some of the tools. I again had to log a return!!!! Takealot came to collect the product and I asked for a replacement as I just thought I got a bad set.

3rd order - Order #*** (12 Nov 2022) - Now the replacement was ordered and took a lot longer to arrive. Arrived on the 17th of November. The box this time was in better condition, but upon closer inspection, very visible rust can be seen on the *****driver bits and some of the tools. WHAT THE HELL TAKEALOT!!!!!!!!!! How are you failing to sell a reasonable quality product in nearly 2 months time???? This is something that I really needed to do some work with. I have no words. Now I have to go through the tedious process of returning the product again. And then ordering something else again.

So after all of this its been nearly 2 months since I placed the first order and I still do not have a product that I can use. I am appalled by the service and will be spreading the word on social media and Hello Peter until I receive a satisfactory response, preferably from a manager. I am not unreasonable and understand that Takealot is the platform that seller, sell from, but at the end of the day it is your responsibility to ensure that you sell good quality products. You cannot expect a customer to be happy after receiving 3 different orders with defects and 2 of them from the same supplier. This is really not on!!!!!!!!!