Terrible & Poor service

I ordered & made a payment on the 2nd May for disposable non-surgical face masks at Takealot. They confirmed & scheduled my delivery for the 6th May 2020 before 17h00. As per the questionnaire of contact details, I supp**** Takealot with a specific address including a Location Map. Takealot Cape Town Warehouse, Montague Gardens is 5 Minutes away from ****arney Gardens where the delivery was to be made. Now, at 16h20 yesterday, 6th May 2020, I recieved me a message notifying me of a delay. That the address details I supp**** were insufficient, which is of course a lie. What incompetency, lying, dishonesty is that, if they have been supp**** with a location Map that is up to date in addition to the physical address & contact numbers. To show complete lack of urgency & competency they rescheduled my delivery this morning for the afternoon before 17h00 again. They failed to deliver on the 6th as they promised me, surely on the 7th that delivery would have been the first thing in the morning. I am totally disappointed & entirely not happy with this kind of service. These items are disposable non-surgical masks which happen to be ordered in the worst & critical time. A sense of urgency would have been appreciated. Also, imagining just how long a supply chain can be, do they even think of the delay they causing to other recipients of these items, in the same Chain. Takealot service delivery so poor & I would advise other buyers & sellers to find other players in this market or this kind of service will cost you your customers & inconvenience you in the most terrible way.