Terrible

I paid for an item that was on special. It showed on the order "eligible for next day delivery", however when I paid it changed to the following Monday, which I am okay with seeing that the following day was Black Friday. Monday came and Monday has gone. I phoned and Kimberley informed me that the product is out of stock , but she GUARANTEED me that I will receive my order within 5 - 7 working days. Today is the 5th working day after placing and paying for my order. I just got a notification email from Takealot that the product was lost in transit and that my account will be credited. They automatically returned the item. I did not choose the "credit my account" option. I want the item replaced and I want to receive what I paid for. The service I have received with this order was absolutely terrible.