Terrible Experience with Takealot's Warranty Policy

I am incredibly disappointed with Takealot's handling of the 6-month warranty on a sleeper couch I purchased in July. After limited use, the internal spring in the seat base malfunctioned. Instead of addressing the real issue, Takealot claimed user damage based on a small tear on the backrest, which aligns with the poorly padded base. The feet had some dirt and hair on the rubber pads, but this is far from user abuse.

Takealot’s return policy is flawed. They only offer a refund or replacement, but no option for repair, which I would have preferred. It feels like they are exploiting a loophole to avoid honoring the warranty.

After numerous attempts to resolve this with their customer service, all I received were templated responses. As a result, I am voicing my dissatisfaction publicly. In the future, I will be taking my business elsewhere, as Takealot is clearly not a company I can trust.