Terrible Experience at Takealot and their staff

I ordered a set of 2 x fans from Takealot on 22 Dec 2021 and only 1 was delivered. I had to go through the whole refund process and was credited, no problem. However, I then ordered another set of 2 x fans and paid in the balance, as this set was slightly more. When the delivery team came, only 1 x fan was delivered once again. I contacted Takealot, only to be told that I now have go through the whole refund process again, which I simply refuse to do. They are refusing to replace my missing 2nd fan, after countless telephone calls and numerous emails with 2 of their Managers (Aiden and Shinade). They refuse to provide me with their CEO's email address and insisted that their processes do not allow for them to replace the fan. I remain steadfast in my refusal to go through their whole refund process, because I am not willing to spend more data and time on re-ordering fans and having only 1 delivered to me, once again. I managed to find their CEO's email address and hoping to receive a response from her forthwith. I am so unhappy with their horrible attitude and service received and they have no regard for long-standing customers who order from them countless times a month!!