Terrible experience and orders not received

I am absolutely furious, I have 2 orders that were supposed to be here already! First order was placed on the 12th of December and scheduled for delivery on 19th of December, Tuesday! It's still not received on Saturday night! I have logged numerous calls the best and only answer that I received was that 1 of the items was not yet delivered to the distribution center for delivery. The excuse I got is that they cannot track it in transit. This company is a stock based store and they expect me to believe that they have no way of tracking a product and where their stock is. The kicker is that I've been told the same exact excuse since Wednesday. The item in question is advertised as in stock in Cape town and it's supposed to be delivered to me in Cape town. So help me understand how an item is not traceable for 5 days in the same area as the delivery.

Second order I paid for next day delivery which I paid extra for, was supposed to be here yesterday I have still not received it. I got an sms yesterday that the order would be delivered yesterday at 4pm I received another sms that the order was lost in transit.

Then I tried calling the customer service number I tried for nearly an hour they didn't answer and everytime the call got through it was cut off. I then received an email stating that they received a call from me which I rep**** to (and still haven't received a response for) then I realized they could see my number and obviously didn't want to speak to me on the phone because they would naturally have seen the issues with the orders. I decided to make my number a private number and got hold of someone in the call center immediately but still haven't received any help to be honest

These are gifts for my 5year old daughter for Christmas. I cannot believe that takealot has dropped the ball so disgustingly. I'm furious