Terrible Customer Service, Worse Returns

I bought a mobile by Takealot in March 2018, just in 6 months, the touch screen was non responsive. Returned it back to them, only to be advise that they will not consider to have it fix or credited because of a flimsy earphones that broke and was discarded. I was then advise that the item will be return to me. That was almost 2 weeks ago and stil no faulty item back. They could have atleast attempt to repair it but instead continuesly refer to their return policy. Multiple calls and emails all saying it will be return the next day. Just shock how they do business.