Terrible customer service takelot.com

In January 2022 a takelot.com driver reversed into our driveway for a delivery and did not wait for the remote gates to open fully, so he drove into the gates pulling the hinges off the gates, and the hinges that hold both the motors including the damage to the body of the gate.

We lodged a case with takealot.com customer service & were given a reference number. Since then we have been passed from pillar to post. We were told that it has been handed to the insurance company, but nothing has happened.

I have even reached out to Karen van Tonder,Head of Customer service on LinkedIn, as well as Sam Joynt, Group Executive of customer care.

No Answer.

There is no head office contact number & we have sat for hours on their customer service number