Terrible customer service from Takealot & Hisense on Tv that is under warranty - sitting without a TV for 1 month still waiting for a credit to purchase another Tv

I am very frustrated with the service I am getting from Takealot & Hisense.

We bought a Hisense TV from takalot.com

The Tv stopped working but it is still under warranty, when calling takalot.com they said we need to contact Hisense as they are the manufacture.

I found this procedure to be very lazy on takalot.com behalf as we bought the tv directly from takalot.com, they should be making the arrangement for the TV to be collected for repairs, I shouldn’t be dealing directly with the manufacture ( Hisense) I didn’t purchase it from the manufacture this is takalot.com not taking responsibility and passing the buck on to the next company.

Anyways I got in touch with Hisense and I am extremely dissatisfied with their service.

Hisense was informed on the 4th of March 2025 the tv is not working, they said a rep will come and collect the Tv for assessment.

The tv was collected on the 11th March 2025 by Hisense and was taken for assessment to Joburg where it was found the tv can't be repaired.

The tv was then returned by Hisense to my home on the 24th March 2025 unrepaired and said takalot.com is aware the Tv can’t be repaired I must contact them for a credit.

When calling takalot.com they are not aware of this credit, I called Hisense they say the next department the credit department in Hisense will contact me to collect the TV again after the TV is collected, they can work on the credit the broken TV has to be in their possession before they can issue a credit.

Every day from the 24th March I have been calling for a update on collection so I can get the credit all Hisense says their system has not been updated yet the tv has not been arranged for collection. Once it has been allocated for collection there is another 7 - 14 days waiting period to collect, therefore they are expecting us to wait another + - 3 weeks to collect the tv before the credit is issued and who knows how long that will take.

I honestly don't see the common sense the tv was collected from Durban by Hisense taken to Jo’burg for repairs it couldn’t be fixed, then delivered back to Durban only to play another waiting game to be collected by Hisense again to go back to the Jo’burg in order to process the credit all this unnecessary time back and forth wasted and we are sitting without a TV for 1 month.

The tv should have never been sent back to be recollected; this is pointless.

We are sitting without a tv for 1 month now & it can only be credited once the TV has been collected for the 2nd time, Hisense say once the rep has been allocated to collect the tv there is another 7- 14 working days waiting period to collect it, today is the 31st march and the tv it hasn’t been allocated to a rep yet for collection, at the extremely slow past Hisense is working we are going to be with out a TV for another + - 3 weeks before I can receive a credit to buy another TV.

This is almost 2 months without a TV and is total unacceptable I would not recommend buying an TV from takalot.com

I am the one doing all the calls Hisense to follow up on the progress which is extremely slow takalot.com has not bothered to intervene, nor have they rep**** to my emails.

All the corresponded should have been between Takealot and Hisense I am the customer I shouldn’t be dealing directly with their suppler / manufacture