Terrible customer service.

Worst customer service ever! Placed an order on the 4th of Jan. Delivery date was for the 15th of Jan. Received an sms this morning 11th Jan saying the parcel is out for delivery. Waiting in anticipation. Absolutely nothing. Track the parcel only to see that it's been rescheduled for Monday the 13th. Phoned the call centre to ask how can they reschedule without communication. No call to say they have arrived nothing. Long story short I request the branch number which she advised she cannot give me as it's private. I'm sorry? The branch eventually phones and I request to collect it and they advise that I cannot not because I paid for delivery. Delivery costs R75 collection costs R35. Takealot scores R40 if I collect but I still am not allowed to do that. Does this make any sense? After a whole lot of back and forth, trying to explaining logic. Yeah no I gave up. This is ridiculous... checked my call register a million times...they lady said my line was busy? Hmm amazing, working on my laptop, phone next to me. No calls or missed calls, but my line was busy? First time for everything!