Terrible Customer Service

I ordered a 21kg LG washing machine and paid for the next day delivery. I got a SMS notifications and the tracking of my order said that delivery would be today anytime before 7pm. This is not an indication of the exact time that the courier would be at my gate. I waited the whole morning and at +/- 10:58, I went to the shops down the road for an emergency item. At 11:06, I get a call from this courier who tells me that he is outside the gate. I ask him to wait for 10 minutes as I should be back by then and he abruptly tells me no, he does not have 10 minutes. When I respond and tell him that I was sitting in the house the whole morning waiting for this delivery and had no way of knowing when he would arrive at my gate, he asks if no one is home to which I respond with a no. He then tells me to hurry back and within ten minutes I was at my gate directing him on where to park his vehicle. He parks and asks me where I am taking the machine and I tell him upstairs, first floor. He says he does not take anything upstairs as he is alone. He then rolls the machine to the beginning of my stair case, whines about how he is not taking the machine anywhere up the stairs, how is he expected to take it up when he is by himself to which I ask him how many people deliver with him normally as he is clearly a delivery guy for large appliances, he tells me he works by himself. He leaves my machine at the bottom of the stairs, pushes his trolley to his delivery vehicle, gets in and exits. Zero communication and drives out of my gate. The level of service delivery I got today was not worth the R12,250 I spent on Takealot. What ****py service, this guy clearly thinks he is doing customers a favour by earning his living and I am thoroughly disgusted.