TERRIBLE CUSTOMER SERVICE!!! DO NOT BUY APPLIANCES FROM TAKEALOT!!!

Terrible service! After years of being a customer, I vow to never purchase from them again!!!

I bought a Hisense dishwasher online on 22 Nov '19 and wanted to pick it up from the warehouse myself, which wasn't allowed. So my choice was to either have it delivered at work (???), or at home. So I had to select it to be delivered at my home address and emailed the customer line to request that a note be left to the courier company to call PRIOR to delivery to ensure my husband takes time off work to drive home (delivery was stated as anything between 08:00 - 14:00). An employee responded that he left them a note to contact me UPON delivery, after which I again responded that they need to contact me PRIOR to delivery, not UPON delivery. The response back was "Thank you for your response". A highly irritated courier company called me on 25 Nov to say they were standing in front of my house with no one there, they never received the note on the delivery schedule to contact me PRIOR to the delivery. Anyways, product delivered, we open the box that evening to find the entire right hand side of the dishwasher badly dented, even the frame is dented in. I immediately logged a return (25 Nov) and attached pictures. Sms received that pick up of return will take place on 27 Nov before 17:00. I then asked that they deliver the replacement item upon pick up of the damaged item, as my husband now has to take time off work AGAIN to be at home for the pick up. It would be difficult to take time off work a THIRD time for another delivery just because the first product was defective. I sent an email on 26 Nov at 08:24 to confirm my request. At 08:40 an employee responded that they just need to check the stock and will get back to me. I sent a follow-up email at 12:04 ---- NO RESPONSE I sent a follow-up email at 14:14 ---- NO RESPONSE I logged another complaint at 14:43 ---- NO RESPONSE I called customer service at 16:00 I sent a follow-up email on 27 Nov at 08:49 ---- NO RESPONSE I called customer service at 11:00... Just to be told sorry the product is no longer for sale, there are no stock. I need to return the defective product, after which an inspection will take place to ensure it was indeed damaged in transit (even after photos in box were sent), and this process will take 2-3 week before they will refund me. This is extremely bad customer service!!! I could have bought a cheaper dishwasher at another company on black friday, but will probably fight to get my money back for the next 3 weeks.

My previous order, I ordered and paid for a nappy bag for a baby shower on 8 Oct. By 16 Oct I enquired why I haven't received the item. I was then informed that it had been lost in transit and that it is now out of stock and that it would be delivered on 28 Oct. I eventually received it on 23 Oct, 15 days after ordered, and after the baby shower.

I will thus no longer make use of Takealot's online shopping, and neither will a few of my colleagues that have been witness to both events.