1 reviews | Active since Nov 2015
Terrible Customer Service & Delivery!
I bought a few products from Takealot on the 27/10. After a late delivery, (Notified delivery-29/10) I received a damaged parcel on the 30/10. I was then informed that the reorder would be done immediately and I would get my items by the 2/11.<br> On the 2/11 I was informed that my parcel would arrive by the 3/11. <br> On the 3/11 I was called by someone form takealot, they then informed me that my parcel would arrive on the 4/11. <br> After not receiving anything on the 4th or the 5th. I was called by takealot who was only then reprocessing my order (One week later). Once this order was placed I found that there was an error with the number of items reordered. I contacted Takealot to inform then of this error and I asked for this to be corrected (As per my original order. Paid for!!!). I was then informed that this was no problem and I would receive my order by the 10/11.<br> Then to top it off, on the 10/11 I was contacted by takealot to inform me that they had run out of stock for one of the items I purchased. <br> Throughout all of this I paid +- R600 two weeks ago and have nothing to show for it. <br> <br> What next takealot? You have lost a loyal customer!
We completely understand your frustration and irritation caused by the late and damaged delivery. Due to the nature of our business these things unfortunately sometimes happen, but we realise matters were only worsened when this situation wasn't corrected immediately as promised. As a loyal customer we know you've become accustomed to far better service from us and we're really sorry for letting you down this time around.
Our complaints team will make sure that this is addressed with the responsible parties so that the necessary action can be taken to prevent this from happening again. They'll also be in touch with you again as requested with feedback and to correct this matter as it should've been done first time around.
Sincerely,
takealot.com
We completely understand your frustration and irritation caused by the late and damaged delivery. Due to the nature of our business these things unfortunately sometimes happen, but we realise matters were only worsened when this situation wasn't corrected immediately as promised. As a loyal customer we know you've become accustomed to far better service from us and we're really sorry for letting you down this time around.
Our complaints team will make sure that this is addressed with the responsible parties so that the necessary action can be taken to prevent this from happening again. They'll also be in touch with you again as requested with feedback and to correct this matter as it should've been done first time around.
Sincerely,
takealot.com
