Terrible Customer Service

I ordered an office chair for R3399. I have waited over a week for the item to be shipped (from Ixaxa which grantees 48h delivery on their site, just by the way). After 10 days of waiting they simply sent me a mail telling me the order had been cancelled because they have no stock, and the refund was returned in the form of credits. My frustrations are as follows:

• Why was I not notified of the lack of stock earlier on? This should have become apparent within 24h (I run an online store so can vouch for this) • Why was I refunded in the form of credits? This refund should have been a reversed transaction. • When I asked for a refund, I was told the ENTIRE AMOUNT was to be refunded as Discovery miles. Are you serious? Apparently because I used about R500 worth of Discovery miles to help pay, now I get refunded in discovery miles. • WHY CAN I NOT PHONE YOU? Takealot will not answer the phone. This whole thing could be quickly rectified with a simple phone call.

They key to a happy customer is communication.

UP YOUR GAME TAKEALOT!