Terrible customer service

Placed an order on November 24th for a hair product. In November 28th the courier delivered me a box which seal was torn. I opened the box in front of him and immediately told him that the item was not what I had ordered. The item delivered was men’s razor blades. The courier told me I need to accept delivery and log a return which I did immediately. The courier recollected the package on the 28th of November and on the 1st of December I went onto app to check status of return and it said the return has been declined! There are no contact numbers for takealot, it’s impossible to get answers over email and I have had it. The razor blades were redelivered to me yesterday!!! I want my correct order