terrible customer service and honoring the product

Bought a HP Laser 107a Mono LaserJet Printer in November 2021, beginning/mid May is stopped working. Requested a return as it had a year warranty on it. packed the box with printer, power cable and ubs cable (printer to PC) and off it went. got a acknowledgement email that is was received. Then did not hear anything for close on 2 week. eventually saw on my profile that is had be "declined" no reason given. I tried calling a hand full of times with no joy... being cut off at 10 to 15 minutes each time "fantastic" eventually. Found out the reason was because no power cable was put in the box. The support team said they would escalate it to the warehouse.... nothing back again for daysssss., eventually get a email asking if i had opened or if someone had worked on the printer? which no one had as i responded in my email too. nothing again for days till i call again same issue, then i speak to another support lady and she say's the box came with both cables but when you bought it the printer came with only a power cable, so she questions her own company saying why have they not replayed it yet.. but has to escalate it to the warehouse... same issue.... not replies from takealot... still wanting to know where the printer is?? R2000 is alot of money... but no replies... been close on a month now with little or not customer service available in a major company like this is embarrassing and useless... always loved using them till now.