Terrible customer service and excuses

I ordered a ps4 game and it came in Arabic. It should be in English as I did not order Arabic. I returned it and asked for a replacement in English. I am told there is no stock but on the site there is stock. I placed an order to replace the one I sent back because clearly Takealot can't do their job. I was told the one I ordered FIRST was from a third party seller and this one is from Takealot. There is no indication under the returns policy anything about third party sellers. Takealot should replace the product as per the terms and conditions/returns policy and there being stock. Takealot is selling games in Arabic with no notification. I want the game replaced in English but Takealot does'nt give a damn about replacing the game or their terms and conditions/returns policy When you purchase a game from any store and there is a problem with the game the store replaces it. THE STORES DON'T GIVE YOU EXCUSES AND LIE ABOUT THERE BEING NO STOCK LIKE WHAT TAKEALOT DID!!