Terrible customer service and after sales

I ordered a cell phone from Takealot and received it on 25 April 2025, on 12 May I returned it because it stopped charging. It is now 23 May and have received no feedback at all. The help centre is automated and there is no way of being assisted by a human. I have no idea what the outcome of the return is, are they fixing it, is it fixed? It just says return concluded.