Terrible customer service

I bought an expensive wireless headset from takealot in May it set me back 3.5k

This headset then broke will I was using it and has a 24 month warranty period.

I returned this to takealot on Wednesday, 9 September 2020 and the next day it was declined.

No reason was given to me nor was I notified that my return was declined.

This is the second device I have bought from them that was defective and they decide not to honour their policy.

Just ridiculous customer service.

I urge you not to purchase Xbox electronics from takealot as their returns department and communication is absolutely appalling.

Going forward I will not be purchasing from takealot especially after having experiences where they don't honour their policy and don't communicate reasons or declining of your returns.

You need to give out money to return these products and then need to do the same to go and collect a declined return of a defective product.

Absolutely ridiculous