Terrible customer service

I ordered two Smok Novo 4 vapes on the 22 December 2021 for delivery on the 24 December 2021. I received one Smok Novo 4 vape (Fluid Black Grey) and did not receive the other one (Black Carbon Fiber). Instead of receiving the second vape (Black Carbon Fiber) we received a bag of cables. This was very disappointing as it was the day before Christmas and was to be used as a gift for a family member. I called the call center and spoke to the team leader Niyaaz.L who said he will sort out the matter and have the investigations team email me and collect the incorrect order by the 29 December 2021. I sent the email with the bar codes and pictures on Sunday the 26 December. Till now I have received no response and no effort for the mistake made to be corrected. When I called in today to have the matter resolved, I spoke to Jordan V and explained that I am a dissatisfied irate customer. Jordan did not place herself in my shoes and did not attempt to place me at ease with resolving the matter. Instead she got upset when I said she does not know how to handle a dissatisfied customer and said that is an insult to her and she dropped the phone. She followed that up with an email saying" I warned you not to insult me." This is so disappointing :-( she literally spoilt my day *crying* All I wanted was a gift for a family member to cheer them up after a really hard year. All I want is the correct item which I paid for, is that so much to ask? I beg, please help me to get the correct order. Please. Cell number ***