Terrible customer service

Wish I could give them 0 stars. I bought a faulty product worth R14 000 I sent it back for a replacement /refund as it's still under warranty. Takealot takes 8+ days to reply to an email and when they do they either lie or don't even bother answering the questions I asked them. They've **** to me 3 times now and just ignore me when I confront them. They have been sitting with my product and my money for almost a month now. Side note - the price also dropped by R3000 after I bought it (and it's not even on "sale")