TERRIBLE CUSTOMER SERVICE

I am extremely unhappy about the service I received from Takealot. I ordered four Items from them, two of which was supposed to have been birthday presents for my two boys, they were extremely excited about the two items and didnt want anu other gifts even if it meant that they would have to wait for the items and only receive it after their birthdays. Today I get an email saying that “sorry the suppliers are out of stock” my problem with this is, my husband phone Takealot to ensure that they had stock of the produckt and the lady advised him that it wont be a problem. On the Takealot site it disnt state that they didnt have stock but we just wanted to make 100% sure. I rep**** to the email and stated that I am extremely unhappy about this and the fact that now I have to pay additional costs due to the fact that the other two items are below the bracket of free delivery. Now I receive a second email saying sorry its not their fault the supplier is out of stock and if I buy another item they will waive the delivery costs, which only tells me that the other two items also haven’t been sent, which means I will wait even longer now. To make matters even worse is the fact that I went back onto their site and all of a sudden the item I originally ordered has been completely removed and the rest of the items all say “supplier out of stock”, so what exactly am I supposed to choose from. I just feel that takealot is not taking any responsibility for this and finds it much easier just to say sorry it’s the suppliers fault. Im sorry this is not customer service at all.