Terrible customer service

I purchased a notebook, within 10 days the hard drive crashed & machine wouldn't boot up. I logged a return/exchange on 4 Feb, 4 days later Takealot still hadn't collected the notebook. The notebook was eventually collect at 16:20 on 10 Feb. I had been in contact via email & telephoncally during this period, no one helped, my calls weren't returned, I really felt as if Takealot didn't care at all. This notebook was purchased for my son for university, the notebook crashed the day before he left to return to university. So he returned with no notebook to do his work on. Then everything got even worse for him with the huge delays in Takealot replacing the notebook with a working unit.